METHODS – How we ship
FedEx
Devious Customs generally ships all orders via FedEx Ground. Ship time is 2-7 business days. Tracking is provided. Signature required. If you need expedited shipping, please contact us and we can arrange it. You will be responsible for the price difference.
USPS
In some cases, we ship small items via USPS. Tracking is provided.
PLEASE NOTICE
Some items are not in-stock ready to ship. Many of our items are made specifically for orders. Our production team is always hard at work to complete our customers cars and orders. We will produce the parts for orders as fast as our production scale allows. Most orders ship within 5 business days but may take up to 30 days in some rare cases. We will always maintain communication with customers on delivery times and delays and do our best to get your parts shipped as fast as possible.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Devious Customs will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Devious Customs) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Devious Customs will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Devious Customs to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.3 Dispatch Time
Orders are usually dispatched within 2-14 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Certain items may take longer due to supplier availability. We will contact you on orders with long dispatch times.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please email info@deviouscustoms.wpenginepowered.com
4.5 P.O. Box Shipping
We do not ship to P.O. Boxes due to the size of our products
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking email from which they will be able to track their order. If you do not receive your tracking email, please contact us.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit; take pictures of the package, take inventory if anything is missing. Contact us immediately info@deviouscustoms.wpenginepowered.com
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Devious Customs encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Devious Customs at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
INTERNATIONAL
Devious Customs does not ship internationally. We encourage all sales outside of the US to contact a shipping forwarding company in the US that will handle the duties and taxes. We are happy to ship it to forward company and communicate directly with them to arrange for the shipment.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at info@deviouscustoms.wpenginepowered.com